Purpose of Position 

The primary responsibility of the Heritage Interpreter is to provide excellent customer service and creative interpretation to individuals, school groups and special interest groups. 

Heritage Interpreters are expected to interpret the permanent, travelling, and temporary exhibits, describe particular areas of interest, answer questions, develop unique programs and tours and provide historically accurate information on immigration.  Heritage Interpreters work closely with public programming staff on the coordination of programs, with the staff of the Scotiabank Family History Centre and is able to offer references services to visitors, and may occasionally be required to offer service to customers at the Museum Gift Shop when necessary.

 

 

•      Help to orient and train new and seasonal Visitor Experience staff and volunteers

 

•      Help implement policies

•      Participate in appropriate committee activities and meetings as required

•      Promote inter-departmental initiatives

•      Provide support to the Assistant Manager, Interpretation

 

•      Report risk issues to the Interpretation and Visitor Experience Manager

 

•      Fluency in English and French, written and oral

•      Experience working in a public-facing position

•      Bachelor’s degree or certificate in related discipline such as history, education, tourism or an equivalent in years of experience through demonstrated ability

•      High level of customer service skills and knowledge

•      Well-developed communication, leadership and organizational skills

•      An outwardly consistent, positive and enthusiastic attitude

•      A demonstrated excellent understanding of how to provide exceptional visitor service

•      High accuracy in performing cash, debit and credit transactions

•      Dedicated to keeping all forms and reports constantly up-to-date and accurate

•      The ability to remain calm and professional under frequently changing and stressful circumstances

•      Comfort with public speaking

 

•      Fluency in languages other than English and French is an asset

•      Experience serving the public within a high traffic environment either within a museum, visitor attraction and/or customer service position

•      Experience in delivering exceptional museum interpretation and/or tours

•      Experience leading activities for children

•      Experience in a team environment

•      Experience working with volunteers

 

 

•    Customer Focus - knowledge and ability to provide high levels of service to both internal and external customers, leading to high customer satisfaction and established relationships in a customer-centric environment.

•    Communication - knowledge of various communication methods, and the ability to present and receive information in the most appropriate matter.

•    Problem Solving - knowledge of problem-solving and decision-making techniques, and the ability to generate solutions to problems and decide on a course of action.

•    Adaptability - ability to effectively manage ones’ own behaviour and positively influence the actions of others during times of change, stress or uncertainty.

•    Integrity and Trust - ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers

•    Planning & Organizing - effectively manages resources (people, funding, material, support) and eliminates roadblocks to achieve goals

•    Motivation -encourages others to do their best through empowerment, reward and recognition, delegation, and the creation of a positive work environment and strong teams

•    Impact & Influence - able to assume leadership, even under challenging or difficult situations, and provide direction and impact the behaviour of others in a positive way

•    Flexibility – capacity to work with and accept change (scheduling, department needs)

 

•      Work is in a public environment, with a high volume of traffic at times.

•      Work requires irregular hours (evenings, weekends)

•      Required to be able to lift up to 25lbs

 

Compensation for this position is commensurate with experience and includes a pension plan and comprehensive benefit package. Grade 3 Salary range: $43,035 - $52,599. This role is a designated bilingual position and is subject to a $1,000 bilingual bonus payment.

 

 The Canadian Museum of Immigration at Pier 21 is committed to having a skilled, diversified workforce reflective of Canadian Society. Applications are invited from all qualified candidates, including Indigenous, women, people of any sexual orientation, gender identity or gender expression, visible minorities, racialized people, and people with disabilities. The Museum is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.

The Heritage Interpreter position is included within the Bargaining Unit under the Collective Agreement. As a condition of employment, the successful candidate for the position will be required to become, or remain, a member of the Service Employees International Union Local 2, Brewery General and Professional Workers Union. All Employees covered by the Agreement shall pay Union dues as established by the Union.